How to cancel Cleaner Guru: Clean Up Storage and get your money back
Cleaner Guru: Clean Up Storage is a Utilities app by GM UniverseApps Limited. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 450 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with Cleaner Guru: Clean Up Storage billing
We read the 139 recent 1–2★ reviews of Cleaner Guru: Clean Up Storage that mention money. These are the specific problems they describe (one review can describe more than one):
- Free trial turned into a paid charge51
- Charged after canceling11
- Refund refused by the developer9
- Charged a different amount or plan than expected5
- Could not find a way to cancel5
What this means for you: The most common complaint is a free trial quietly turning into a paid charge. Ask as soon as you notice it — requests made within days of the charge are approved far more often than ones made weeks later. Pick "A free trial turned into a paid subscription" in the form below and say when the trial started and that you never meant to continue.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then Cleaner Guru: Clean Up Storage.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of Cleaner Guru: Clean Up Storage on the App Store, about billing:
Do not get this app they charge your card weekly for the fee it is NOT monthly.$40-50 a month to delete duplicate photos. 🤦🏻♀️$9.99 charged every week not per month.
I purchased Cleaner Guru specifically to merge duplicate contacts, but the app did not perform that function as represented. It never merged the contacts and always locked up. I canceled my subscription and subsequently received an additional charge. I submitted multiple refund requests through Apple and explained the circumstances, but each request was denied without a specific explanation. I also made several at…
I signed up for gut free trial and before you know it was being charged $7.99 per WEEK !! When you bother to look at the subscription options there are several misleading options ranging including a much more affordable annual plan. They hope you don’t notice what you get charged. Buyer be ware!!!
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Cleaner Guru: Clean Up Storage?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Cleaner Guru: Clean Up Storage if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
Cleaner Guru: Clean Up Storage is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Utilities apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.