How to cancel Cleaner Guru: Clean Up Storage and get your money back
Cleaner Guru: Clean Up Storage is a Utilities app by GM UniverseApps Limited. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Cleaner Guru: Clean Up Storage → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Cleaner Guru: Clean Up Storage on the App Store, about billing:
Do not get this app they charge your card weekly for the fee it is NOT monthly.$40-50 a month to delete duplicate photos. 🤦🏻♀️$9.99 charged every week not per month.
I purchased Cleaner Guru specifically to merge duplicate contacts, but the app did not perform that function as represented. It never merged the contacts and always locked up. I canceled my subscription and subsequently received an additional charge. I submitted multiple refund requests through Apple and explained the circumstances, but each request was denied without a specific explanation. I also made several at…
I signed up for gut free trial and before you know it was being charged $7.99 per WEEK !! When you bother to look at the subscription options there are several misleading options ranging including a much more affordable annual plan. They hope you don’t notice what you get charged. Buyer be ware!!!
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
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Questions
Can I get a refund after I already canceled Cleaner Guru: Clean Up Storage?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Cleaner Guru: Clean Up Storage if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.