How to cancel TotalAV and get your money back
TotalAV is a Utilities app by Total Security Limited. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 400 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with TotalAV billing
We read the 158 recent 1–2★ reviews of TotalAV that mention money. These are the specific problems they describe (one review can describe more than one):
- Charged after canceling15
- Could not find a way to cancel10
- Free trial turned into a paid charge9
- Refund refused by the developer3
- Billed outside Apple (card, PayPal or website)3
- Charged a different amount or plan than expected2
What this means for you: The most common complaint is being charged after canceling. First make sure the cancellation really went through — in Step 1 the line under TotalAV must say Expires, not Renews. Then request the refund with "I canceled, but was charged anyway" and include the date you canceled: a request with a specific date is much harder to decline.
Check first: 3 reviewers say TotalAV charged them outside Apple. If it is not listed in your Apple subscriptions, Apple's refund form will not help — see the last question at the bottom of this page.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then TotalAV.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of TotalAV on the App Store, about billing:
Make absolutely certain that this app does exactly what you want, because cancellation has been an absolute nightmare. Within minutes of installing it, I discovered that it only provides browsing safety for Safari. I don’t use Safari so I immediately TRIED to cancel my subscription. I’ve been trying for a week with no luck. The instructions provided simply don’t work. The email support is non-existent, with every com…
As part of tototalav I paid for TotalPasswod. Even though I provided proof I paid to renew the subscription they will not activate it
AVOID. Within a half hour I realized I didn’t really need TotalAV so I contacted them for a total refund, taking them at their word that they would provide a “Money Back Guarantee”. Emails went back and forth, with no option to cancel my purchase and subscription. There is no direct “Customer Support”, and no way to talk with a ‘real person’. Hence, I’m stuck. Their claim of a “Money Back Guarantee” is definitely fal…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled TotalAV?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to TotalAV if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
TotalAV is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Utilities apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.