How to cancel TotalAV and get your money back
TotalAV is a Utilities app by Total Security Limited. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select TotalAV → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of TotalAV on the App Store, about billing:
Make absolutely certain that this app does exactly what you want, because cancellation has been an absolute nightmare. Within minutes of installing it, I discovered that it only provides browsing safety for Safari. I don’t use Safari so I immediately TRIED to cancel my subscription. I’ve been trying for a week with no luck. The instructions provided simply don’t work. The email support is non-existent, with every com…
As part of tototalav I paid for TotalPasswod. Even though I provided proof I paid to renew the subscription they will not activate it
AVOID. Within a half hour I realized I didn’t really need TotalAV so I contacted them for a total refund, taking them at their word that they would provide a “Money Back Guarantee”. Emails went back and forth, with no option to cancel my purchase and subscription. There is no direct “Customer Support”, and no way to talk with a ‘real person’. Hence, I’m stuck. Their claim of a “Money Back Guarantee” is definitely fal…
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Questions
Can I get a refund after I already canceled TotalAV?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to TotalAV if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.