How to cancel YI Home and get your money back
YI Home is a Lifestyle app by ZK (HK) LIMITED. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 500 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with YI Home billing
We read the 125 recent 1–2★ reviews of YI Home that mention money. These are the specific problems they describe (one review can describe more than one):
- Could not find a way to cancel9
- Charged a different amount or plan than expected2
What this means for you: The most common complaint is not being able to find how to cancel. Links inside the app often lead nowhere. If YI Home bills through Apple, the only switch that actually stops it is in Settings (Step 1) — do that before asking for the refund.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then YI Home.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of YI Home on the App Store, about billing:
I reinstalled this app after deleting it years ago. I still had one camera left and reconnected it to the app. WOW have things changed in a very bad way. Ad pops up when the app is opened and it takes awhile to access the camera. It’s so bloated with ads everywhere that it’s unusable. It was ok years ago, now it’s just awful. Don’t waste your time.
Too Many Ads — Not Acceptable for a Security Camera We bought this camera a while ago, and at the time there was never any warning that we would later have to deal with ads just to use the camera. Now, when the camera sends a security notification and I open the app to see what is happening, the app starts showing advertisements and trying to sell subscriptions or other services. Sometimes I have to wait through th…
Impossible to turn off auto renewal. I was offered a four month extenstion and to meege two services. Neither were honored and auto renewal still went thru after I wanted to cxl. I am getting no answers as to why.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled YI Home?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to YI Home if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
YI Home is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Lifestyle apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.