How to cancel YI Home and get your money back
YI Home is a Lifestyle app by ZK (HK) LIMITED. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select YI Home → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of YI Home on the App Store, about billing:
I reinstalled this app after deleting it years ago. I still had one camera left and reconnected it to the app. WOW have things changed in a very bad way. Ad pops up when the app is opened and it takes awhile to access the camera. It’s so bloated with ads everywhere that it’s unusable. It was ok years ago, now it’s just awful. Don’t waste your time.
Too Many Ads — Not Acceptable for a Security Camera We bought this camera a while ago, and at the time there was never any warning that we would later have to deal with ads just to use the camera. Now, when the camera sends a security notification and I open the app to see what is happening, the app starts showing advertisements and trying to sell subscriptions or other services. Sometimes I have to wait through th…
Impossible to turn off auto renewal. I was offered a four month extenstion and to meege two services. Neither were honored and auto renewal still went thru after I wanted to cxl. I am getting no answers as to why.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled YI Home?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to YI Home if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.