How to cancel Smart Cleaner: Free Up Storage and get your money back
Smart Cleaner: Free Up Storage is a Utilities app by NAICOO PTE. LTD.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Smart Cleaner: Free Up Storage → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Smart Cleaner: Free Up Storage on the App Store, about billing:
There’s no way to figure out how to get a hold of somebody or to undo this so now I have a horrible virus. I’m gonna have to pay money to have removed from my phone. Do not download this virus.
It says free trial,and it states that you can clean up your I-cloud which you cannot do! That’s what I thought I was getting and all it does is clean up your pictures on the our phone, not worth the hassle
This app is not free it has a subscription price with it after 3 days that’s not nearly long enough to understand well enough to do right by your phone. It may be free to download BUT not free to continue to use!!!
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Smart Cleaner: Free Up Storage?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Smart Cleaner: Free Up Storage if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.